👋 About Cyan Tech
Cyan Tech is your local go-to for refurbished devices, custom tech, and trustworthy repairs — all backed by real people who actually know what they’re doing.
We started out with just a tool kit, a shelf full of broken phones, and a big idea:
Tech should be affordable, fixable, and actually exciting again.
Now? We offer:
⚡ Certified refurbished phones, tablets, and laptops
🔧 Repairs and part replacements done locally
🧠 Smart custom setups like DriveTab kits & rugged Outrider builds
📦 Local delivery and pickup options for select areas
Whether you're a student, tradie, creator, or just over being ripped off by boring tech stores — Cyan Tech has something for you.
💡 What Makes Us Different
We’re not Reebelo. We’re not JB Hi-Fi.
We’re Cyan Tech — and here’s how we’re built different:
✅ Every device is tested, cleaned, and setup by hand.
🧰 We actually repair, not just resell.
🔋 We tell you your battery health, condition grade, and what's included.
💬 Got a question? Message us, not a bot.
💎 We add custom options like screen protectors, mounts, modded phones & tablets.
🌱 We're low-waste, high-efficiency — refurb done right.
🛠 Who We Are
We're based in Tenterfield, NSW, and we’re 100% independent.
That means no warehouse full of mystery returns — just a growing tech lab with tools, printers, racks of parts, and a real focus on quality > quantity.
Everything is tested. Everything is verified. And if it’s not good enough for us, it’s not good enough for you.
🔄 Our Promise
🧼 Clean installs, no junk.
🔧 Tech support if you need help setting it up.
🤝 Returns policy that doesn’t make you feel like an idiot.
🧃 And just a little extra flavour, because tech doesn’t have to be boring.
Cyan Tech Return & Warranty Policy
15-Day Change-of-Mind Returns
Changed your mind? It happens.
You’ve got 15 days from delivery or in-person pickup to return your device for a full refund — no questions asked.
Just return it in the same condition you got it, with all accessories included.
Original receipt or order number required.
12-Month Hardware Warranty
Every Cyan Tech device is backed by a full 12-month limited warranty.
If something goes wrong that’s not your fault, we’ll make it right.
You’re covered for:
🔧 Free repair of verified hardware faults
🔁 Replacement with an identical or equivalent device
💰 Full refund if repair or replacement isn’t possible
All warranty claims must be inspected by us first before approval.
Shipping & Repairs
If you're returning a device by mail, you’ll cover shipping upfront.
Once we confirm the issue is covered, we’ll reimburse you for return shipping (with receipt).
Local drop-off options are available for faster turnaround.
What’s Not Covered
We keep it fair, but some things fall outside the warranty:
Warranty exclusions:
Physical damage (crcks, drops, scratches)
Liquid damage
Third-party repairs or tampering
Missing or replaced internal parts
Returns not accepted for:
Used screen protectors or phone cases
PC cases with cracked glass (unless factory defect)
Fishing gear, gemstones, and Merch
D Grade Devices
Need Help?
Got a question or issue? Just reach out — no bots, no BS.
Message us on Facebook, email us, or use our site chat. We’ll actually respond.
Why Buy from Cyan Tech?
Because we’re not some random seller — we test, clean, and service everything in-house.
You get real support, a clear return policy, and devices that are built to last.
Cyan Tech is proudly based in Tenterfield, NSW, and we serve customers locally and Australia-wide.
Service Aera
Local Support:
Drop-off & Pickup Available in Tenterfield by appointment
Fast turnaround on repairs for local customers
Friendly, face-to-face service you can trust
If you are within the service area map, we can do house calls for tech support and installs:
National Support:
We ship refurbished devices anywhere in Australia
Easy online ordering and tracked delivery
Repairs by mail available — contact us for details
Whether you’re up the road or across the country, we’ve got your tech covered.
Device Grading
All our devices undergo thorough and comprehensive testing to ensure their quality, and our phone grading process is no exception to this standard. We take great care to assess each device meticulously, guaranteeing that you receive a product that meets your expectations.
A Grade
B Grade
C Grade
D Grade Devices – Budget-Friendly, Battle-Scarred
D Grade devices are fully functional but show heavy cosmetic wear.
They work great — they just look rough around the edges (and sometimes the front).Typical cosmetic issues may include:
Cracked or chipped glass
Deep scratches or scuffs
Discoloration or screen marks
Other visible signs of heavy use
All key features are tested and fully working:
✅ Touchscreen
✅ Buttons
✅ Cameras
✅ Charging + wireless
✅ Software and performance
(Unless a specific issue is listed — we’ll always disclose it.)
💰 Why Buy D Grade?
Perfect for people who don’t care about looks
Heavily discounted — way more affordable than A/B Grade
Ideal for kids, trades, car installs, or backup phones
⚠️ Please Note:
Cosmetic damage is not covered under warranty
Sales are final when it comes to appearance
Some D Grade devices may not include accessories (e.g., cables, screen protectors, cases)
Product Availability & Orders
Stock & Pricing
Our inventory moves fast, and availability isn’t always updated in real time.
Prices and stock levels may change without notice.
If you order something that’s no longer available or the price has changed, don’t stress —
you’ll get a full, hassle-free refund straight away.
Want to Reserve or Order?
For orders over $50, we require full payment upfront to lock in your item.
This helps us keep things fair and prevents stock hoarding.
❌ Canceling an Order
Changed your mind?
If your order hasn’t shipped yet, contact us ASAP and we’ll cancel it and issue a full refund — no questions asked.
🔁 Trade-Ins
We accept trade-ins — but we keep it real:
We reserve the right to accept or decline any offer
All trade-in values are final once accepted
We’re open to negotiation, but lowball offers will be declined
🛠 Tech Support & Services
To ensure quality and fairness, Cyan Tech reserves the right to decline any service request.
This allows us to focus on high-quality outcomes for everyone.
🚚 Shipping & Delivery
Shipping Times
We aim to dispatch most in-stock orders within 1–2 business days.
You’ll receive tracking info as soon as it ships.
Local Pickup
If you're local to Tenterfield (NSW), we offer free local pickup by appointment.
We’ll message you when your order is ready.
Shipping Delays
Once it leaves us, delivery times are up to the courier.
We’ll keep you updated if there are any delays.
💳 Payments & Security
We accept:
Credit/debit cards, PayPal, bank transfer, and cash (in person).
Payments are securely processed — we don’t store your card info.
Orders won’t be processed until payment is confirmed.
🧾 Tax Invoices
Need an invoice for your business or warranty claim?
Just ask — we can provide a clean, professional invoice.
💥 Limitation of Liability
We work hard to ensure everything is tested, working, and up to spec.
That said, Cyan Tech is not liable for:
Data loss
Device misuse
Issues outside the scope of our services
Always back up your data before any repairs or resets — we’re not responsible for files lost during servicing.
🔧 Unsuccessful Repairs
If we’re unable to successfully repair your device, we’ll offer one of the following options — depending on the situation:
🧩 Customer-Owned Devices (Repairs Only)
If you brought your own device in for repair and we couldn’t fix it:
No Fix, No Fee — You won’t be charged if no repair was completed (except in rare cases where a diagnostic or parts fee was agreed upon upfront).
If partial work was completed (e.g., screen replaced but issue remains), we’ll discuss options — refund, retry, or return to original state if possible.
Important:
We are not liable for pre-existing faults or additional issues discovered during repair.
Data loss can occur during repairs — always back up your device beforehand.
🛍️ Devices Sold by Cyan Tech
If you bought a device from us and it fails during the warranty period, but cannot be repaired:
You’ll be offered a replacement with an equivalent or better device
Or receive a full refund — your choice
We want to make it right, not just "technically correct."
🔧 Custom Computer Refund & Return Policy (Effective 7 August 2025)
At Cyan Tech, we pride ourselves on building high-quality, custom-built computers tailored to your needs. Due to the nature of these builds, we have a specific policy for returns and refunds:
🖥️ Custom Computers Over $1000 AUD
No full refunds can be offered for custom computers valued over $1000 AUD, due to the nature of the parts and supplier terms.
We do not accept full system returns once the build has been completed and collected.
✅ What we can offer instead:
Part replacements for any faulty or underperforming components, covered under their respective warranties.
Partial refunds or credit may be offered only in exceptional circumstances, at our discretion, and based on the condition and resale potential of the build.
⏳ Return Period
You have 7 days from the date of pickup or delivery to report any issues with your system.
Outside this window, the build is considered final, and only warranty support applies.
⚠️ Important
This policy applies to custom computers only, not refurbished or off-the-shelf devices.
By proceeding with a custom build, you acknowledge and accept these terms