About Cyan Tech

Cyan Tech is a professional technology repair and refurbishment service based in Tenterfield, NSW. We proudly offer expert repairs, quality refurbished devices, and tech solutions to customers across Australia. Whether you’re seeking fast, reliable service or trusted tech products, Cyan Tech is committed to delivering exceptional results with a personal, local touch.

Refunds

10-Day Change-of-Mind Refund: 

You are eligible for a full refund within 10 days of your device being delivered or purchased in person.
This refund applies for change-of-mind returns — no questions asked.
(Devices must be returned in original condition.)

8-Month Warranty:

All devices sold by Cyan Tech come with an 8-month limited warranty covering hardware faults and defects not caused by user damage.
If your device develops a fault within this period, we offer:

  • Repair of the fault

  • Replacement with an identical or equivalent device

  • Full refund if repair or replacement is not possible

Important:

  • We must verify the fault in person before processing warranty claims.

  • Shipping costs to return the device to us are initially covered by you — but we will reimburse you once the fault is confirmed (proof of shipping receipt required).

Exclusions:

The following items are not eligible for refund or warranty under these policies:

  • Used screen protectors

  • Used phone cases

  • PC cases with glass sides (unless clearly a manufacturer defect — no visible user damage)

  • Fishing lures and gemstones

  • Merchandise (e.g., clothing, accessories)

Additionally, warranty coverage does not apply where faults are due to:

  • Physical damage (drops, cracks, dents)

  • Liquid damage

  • Repairs or modifications with low-quality parts or where any parts are missing.

Device Grading

All our devices undergo thorough and comprehensive testing to ensure their quality, and our phone grading process is no exception to this standard. We take great care to assess each device meticulously, guaranteeing that you receive a product that meets your expectations.

A Grade

B Grade

C Grade

D Grade devices are fully functional but show significant cosmetic wear.
These issues may include:

Cracked glass

Deep scratches

Display damage (e.g., marks, discoloration)

All core functions — touchscreen, buttons, cameras, wireless features, etc. — are tested and working properly.(Unless otherwise mentioned)

Because of their condition, D Grade devices are sold at a heavily discounted price.
They are a great option for buyers who want a working device and aren’t concerned about appearance.

Please note:

  • Cosmetic damage is expected and not covered under warranty.

  • Sales of D Grade devices are considered final for cosmetic issues.

What is D Grade?

Some used devices may not come with accessories like cables, screen protectors, or cases.

Product Availability

  • Stock levels may vary. Our inventory is not updated daily, and prices and availability are subject to change without notice.

  • If an item you order is out of stock or the price has changed, you’ll receive a full refund quickly — no hassles.

  • Want to reserve or order an item?

    • Full payment is required upfront for orders over $50.

Canceling an Order:
If you need to cancel an order before it ships, contact us immediately.
We’ll cancel it and issue a full refund.

Trade-Ins

  • We reserve the right to accept or deny any trade-in offer at our discretion.

  • Device value can be negotiated, but unreasonable offers will be declined.

  • All trade-in evaluations are final once accepted.Tech Support

  • We have the right to deny a service

Tech Support Services

  • Cyan Tech reserves the right to decline a service request if needed.

  • This helps us maintain service quality and fairness for all customers.