Cyan Tech Return & Warranty Policy

Product Availability & Orders

Stock & Pricing

Our inventory moves fast, and availability isn’t always updated in real time.
Prices and stock levels may change without notice.

If you order something that’s no longer available or the price has changed, don’t stress —
you’ll get a full, hassle-free refund straight away.

Want to Reserve or Order?

For orders over $50, we require full payment upfront to lock in your item.
This helps us keep things fair and prevents stock hoarding.

❌ Canceling an Order

Changed your mind?
If your order hasn’t shipped yet, contact us ASAP and we’ll cancel it and issue a full refund — no questions asked.

🔁 Trade -Ins

We accept trade-ins — but we keep it real:

• We reserve the right to accept or decline any offer

• All trade-in values are final once accepted

• We’re open to negotiation, but lowball offers will be declined

🛠 Tech Support & Services

To ensure quality and fairness, Cyan Tech reserves the right to decline any service request.
This allows us to focus on high-quality outcomes for everyone.

🚚 Shipping & Delivery

Shipping Times

We aim to dispatch most in-stock orders within 1–2 business days.
You’ll receive tracking info as soon as it ships.

Local Pickup

If you're local to Tenterfield (NSW), we offer free local pickup by appointment.
We’ll message you when your order is ready.

Shipping Delays

Once it leaves us, delivery times are up to the courier.
We’ll keep you updated if there are any delays.

💳 Payments & Security

We accept:
Credit/debit cards, PayPal, bank transfer, and cash (in person).

• Payments are securely processed — we don’t store your card info.

• Orders won’t be processed until payment is confirmed.

🧾 Tax Invoices

Need an invoice for your business or warranty claim?
Just ask — we can provide a clean, professional invoice.

💥 Limitation of Liability

We work hard to ensure everything is tested, working, and up to spec.
That said, Cyan Tech is not liable for:

• Data loss

• Device misuse

• Issues outside the scope of our services

Always back up your data before any repairs or resets — we’re not responsible for files lost during servicing.

🔧 Unsuccessful Repairs

If we’re unable to successfully repair your device, we’ll offer one of the following options — depending on the situation:

🧩 Customer-Owned Devices (Repairs Only)

If you brought your own device in for repair and we couldn’t fix it:

• No Fix, No Fee — You won’t be charged if no repair was completed (except in rare cases where a diagnostic or parts fee was agreed upon upfront).

• If partial work was completed (e.g., screen replaced but issue remains), we’ll discuss options — refund, retry, or return to original state if possible.

Important:

• We are not liable for pre-existing faults or additional issues discovered during repair.

• Data loss can occur during repairs — always back up your device beforehand.

🛍️ Devices Sold by Cyan Tech

If you bought a device from us and it fails during the warranty period, but cannot be repaired:

• You’ll be offered a replacement with an equivalent or better device

• Or receive a full refund — your choice

We want to make it right, not just "technically correct."

🔧 Custom Computer Refund & Return Policy (Effective 7 August 2025)

At Cyan Tech, we pride ourselves on building high-quality, custom-built computers tailored to your needs. Due to the nature of these builds, we have a specific policy for returns and refunds:

🖥️ Custom Computers Over $500 AUD

• No full refunds can be offered for custom computers valued over $500 AUD, due to the nature of the parts and supplier terms.

• We do not accept full system returns once the build has been completed and collected.

✅ What we can offer instead:

• Part replacements for any faulty or underperforming components, covered under their respective warranties.

• Partial refunds or credit may be offered only in exceptional circumstances, at our discretion, and based on the condition and resale potential of the build.

⏳ Return Period

• You have 7 days from the date of pickup or delivery to report any issues with your system.

• Outside this window, the build is considered final, and only warranty support applies.

⚠️ Important

• This policy applies to custom computers only, not refurbished or off-the-shelf devices.

• By proceeding with a custom build, you acknowledge and accept these terms